Privacy Policy

The Considerate Practice | Last updated: 19/04/2026

This Privacy Policy explains how Belinda Billinge t/a The Considerate Practice collects, uses, stores and protects your personal data in connection with our courses, membership, mentoring and related services. We are committed to handling your information responsibly and in accordance with UK data protection law, including the UK GDPR.

Please read this policy carefully. By using our services, you acknowledge that you have read and understood how we handle your personal data.

The Personal Data We May Collect

We may collect and process personal data including:

•       your name

•       email address

•       phone number

•       billing address

•       payment and transaction information

•       business name and professional details

•       account login details

•       purchase history

•       course, membership and platform activity

•       communications you send to us

•       survey responses, forms and feedback

•       technical information such as IP address, browser type, device information and website usage data

•       marketing preferences

•       any other information you choose to provide in connection with our services

We do not intentionally collect more personal data than we need.

How We Collect Your Data

We may collect personal data directly from you when you:

•       make an enquiry

•       purchase a product or service

•       join a programme, course, membership or mailing list

•       book a call or event

•       complete a form or survey

•       contact us by email, message or through the platform

•       participate in a community, group or live session

•       visit our website or use our platform

We may also receive limited information from service providers such as payment processors, website hosts, course platforms, analytics tools and email providers where needed to operate our business.

How We Use Your Data

We may use your personal data to:

•       provide and manage our products and services

•       process payments and maintain financial records

•       create and administer your account

•       deliver courses, memberships, mentoring and support

•       communicate with you about your purchases, access and service updates

•       respond to enquiries

•       improve our services, platform and client experience

•       maintain internal records and business administration

•       send marketing communications where lawful

•       protect our legal rights and prevent misuse of our services

•       comply with legal, tax, accounting and regulatory obligations

Our Lawful Bases for Processing

Depending on the circumstances, we rely on one or more of the following lawful bases under the UK GDPR:

•       contract — where processing is necessary to provide the services you have requested or purchased

•       legitimate interests — where processing is necessary for the running, improvement and protection of our business, provided those interests are not overridden by your rights

•       legal obligation — where we must process data to comply with legal or regulatory requirements

•       consent — where you have chosen to opt in to marketing or to another specific use of your data

Sensitive Information

The nature of our mentoring and coaching services means that you may choose to share information with us relating to your health, finances, relationships or personal wellbeing. We treat any such information with the utmost care and discretion.

Where you share sensitive personal information with us, we process it on the basis of your explicit consent and use it only to support the delivery of our services to you. We do not share this information with third parties except where strictly necessary for the delivery of those services, or where required by law.

Recording of Sessions

We sometimes record live calls, sessions or webinars. Where a session is to be recorded, we will let you know in advance. Recordings may be used to provide you with replay access, for quality and training purposes, or as course content.

Recordings are processed on the basis of legitimate interests and, where appropriate, consent. They are stored securely and retained only for as long as reasonably necessary for the relevant purpose. You will be told how long a specific recording will be available where this is known in advance.

If you do not wish to appear on camera or by voice during a recorded session, you are welcome to turn off your camera and microphone.

Community and Group Participation

We operate a community via a Facebook Group. When you participate in the group, any content you post — including comments, questions and responses — will be visible to other members of that community. Facebook operates its own privacy policy and data practices, which we encourage you to review. We are not responsible for how Facebook processes your data as part of its platform.

Please be mindful of the personal information you choose to share within the community. We ask all members to treat each other’s contributions with respect and confidentiality, but we cannot control what other members do with information shared in the group.

Testimonials and Case Studies

We may request your permission to use your name, business name, image, or details of your results or experience in our marketing materials, including on our website, social media, emails or sales pages.

We will only do this with your explicit consent, which you can withdraw at any time by contacting us at [email protected]. Withdrawal of consent will not affect any use already made of your testimonial prior to the withdrawal.

Marketing

We may send you marketing emails about products, services, events, updates or offers where you have consented, where you have requested information from us, or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at [email protected].

Sharing Your Data

We may share your personal data with trusted third-party service providers where reasonably necessary to run our business and deliver our services. These may include providers of:

•       payment processing

•       course and membership platforms

•       website hosting

•       email marketing

•       cloud storage

•       video conferencing

•       calendar booking

•       analytics

•       professional advisers or contractors

We require service providers to handle personal data appropriately and only for relevant business purposes.

We may also share personal data where required by law, regulation, court order or for the establishment, exercise or defence of legal claims.

International Transfers

Some of our service providers may process personal data outside the UK. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

Data Retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including for legal, accounting, tax, dispute resolution and operational reasons.

As a general guide:

•       financial and transaction records are kept for six years to comply with HMRC requirements

•       active client and member records are kept for the duration of your engagement with us and for a reasonable period afterwards

•       marketing data is kept until you unsubscribe or withdraw consent

•       recordings are kept only for as long as needed for the specific purpose for which they were made

When we no longer need personal data, we will delete it securely or anonymise it where appropriate.

Data Security

We take reasonable technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, disclosure or destruction. However, no internet-based system can be guaranteed to be completely secure.

Eligibility and Age

Our courses, membership and mentoring services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it promptly.

Your Rights

Subject to applicable law, you may have the right to:

•       request access to your personal data

•       request correction of inaccurate personal data

•       request erasure of your personal data

•       request restriction of processing

•       object to certain processing

•       request transfer of your personal data in some circumstances

•       withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal data has been handled unlawfully.

How to Exercise Your Rights

If you wish to exercise any of your data rights — including requesting access to, correction or erasure of your personal data — please contact us at [email protected]. We will respond within one month as required under UK GDPR.

Cookies and Analytics

Our website or platform may use cookies or similar technologies for functionality, performance, analytics and user experience. Please refer to our separate Cookie Notice for further information about how we use cookies and your choices.

Third-Party Links and Platforms

Our website, emails or platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy notices.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always apply once published, and the “Last updated” date at the top of this document will show when changes were made.

If we make significant changes, we will take reasonable steps to bring these to your attention.

Contact: [email protected]