Privacy Policy

The Considerate Practice | Belinda Billinge – Business Mentoring for Foot Health Practitioners

Last updated: June 2026

This Privacy Policy explains how Belinda Billinge t/a The Considerate Practice collects, uses, stores, and protects your personal data in connection with our mentoring, courses, membership, and related services. We are committed to handling your information responsibly and in accordance with UK data protection law, including the UK GDPR and the Data (Use and Access) Act 2025.

Please read this policy carefully. By using our services, you acknowledge that you have read and understood how we handle your personal data.

1. WHO WE ARE

Belinda Billinge is the data controller for your personal information.

Website: theconsideratepractice.com

Email: [email protected]

For the purposes of UK GDPR and the Data (Use and Access) Act 2025, Belinda Billinge is registered with the Information Commissioner's Office (ICO).

2. INFORMATION WE COLLECT

We may collect and process the following personal data:

- Your name and contact details (email address, phone number)

- Business information (practice name, location, stage of business)

- Payment and billing information

- Information you share during mentoring sessions, coaching calls, or in our online community

- Records of your participation in courses, programmes, or membership

- Communications between us (emails, messages, form submissions)

- Technical data (such as IP address and browser type) when you use our website

We collect this information when you register for a programme, purchase a course or product, book a call, join our community, or contact us directly.

3. HOW AND WHY WE USE YOUR INFORMATION

We rely on the following lawful bases under UK GDPR:

To deliver our services (contractual necessity)

- To provide mentoring, coaching, and course access

- To process payments and manage your account

- To communicate with you about your programme or membership

For legitimate business interests

- To keep records of our work together

- To improve our services and develop new resources

- To respond to your enquiries and provide support

To comply with legal obligations

- To retain financial records for at least 6 years

- To respond to legal or regulatory requests

With your consent (optional)

- To send you newsletters, practice updates, or promotional content

- You may withdraw your consent at any time by contacting us or using the unsubscribe link in any email

4. SESSION RECORDINGS AND COMMUNITY CONTENT

Where group calls or sessions are recorded, you will always be informed in advance and given the opportunity to turn off your camera or microphone if you prefer not to appear in the recording.

Recordings may be shared with programme participants for reference purposes. They will not be shared publicly or used for marketing without your explicit permission.

If you contribute to our online community (such as our Facebook group), please be aware that posts and comments may be visible to other group members. Please take care not to share sensitive personal or business information you would not wish others to see.

5. TESTIMONIALS AND CASE STUDIES

If we use your words, results, or experience as a testimonial or case study, we will always ask for your explicit permission first. You may withdraw that permission at any time.

6. INFORMATION SHARING

We do not sell your personal data. We share your information only in the following limited circumstances:

Service providers: Trusted third-party platforms we use to operate our business (such as our website, payment processor, email platform, or course hosting system) may process your data on our behalf. These providers are bound by data processing agreements and handle your data only as instructed by us.

Legal compliance: We may disclose your information if required to do so by law or a regulatory authority.

Business transfers: If the business is sold or merged, your information may be transferred lawfully and with prior notice.

7. THIRD-PARTY PLATFORMS AND INTERNATIONAL TRANSFERS

We use a number of third-party platforms to deliver our services, including GoHighLevel for our website and marketing infrastructure. Some of these providers may process your data outside the UK or EU. Where this occurs, we rely on approved safeguards — such as the EU–US Data Privacy Framework or equivalent measures — to ensure your information remains protected.

8. DATA RETENTION

We retain your personal data only for as long as is necessary:

- Client records relating to mentoring or coaching are kept for 6 years after our working relationship ends

- Financial and payment records are kept for at least 6 years for accounting and tax purposes

- Marketing data is held until you unsubscribe or ask us to remove you

After the relevant retention period, your data is securely deleted.

9. YOUR RIGHTS

Under UK GDPR you have the following rights:

Access — Request a copy of the personal data we hold about you.

Correction — Ask for inaccurate or incomplete data to be corrected.

Erasure — Request deletion of your personal data where there is no overriding legal reason for us to keep it.

Restriction — Request that we limit how we use your data while a concern is being resolved.

Object — Withdraw consent for marketing at any time, or object to processing based on legitimate interests.

Portability — Request your data in a portable format where technically feasible.

Complain — Raise a concern with us directly first (see Section 10), or contact the ICO at ico.org.uk.

To exercise any of these rights, please contact us at [email protected]. We will respond within one month.

10. HOW TO RAISE A CONCERN OR COMPLAINT

Your right to complain directly to us — Data (Use and Access) Act 2025

Under the Data (Use and Access) Act 2025, you have the right to raise a data protection concern directly with us before approaching the ICO. We take all concerns seriously and will handle them promptly and fairly.

Please contact us in the first instance:

Email: [email protected]

Website: theconsideratepractice.com

We will acknowledge your complaint within 30 days and keep a record of how it is handled. If you remain dissatisfied after we have responded, you may escalate your concern to the ICO at ico.org.uk.

11. COOKIES AND WEBSITE TRACKING

Our website may use cookies and similar tracking technologies to improve your experience and understand how visitors use our site. You can control cookie settings through your browser. For full details, please refer to our Cookie Policy [link if applicable].

12. CHILDREN

Our services are intended for adults (18 and over). We do not knowingly collect personal data from anyone under the age of 18.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to check back periodically.

If you have any questions about this policy or how we handle your data, please get in touch at [email protected] — we're always happy to help.