Terms of Service

Last updated: 19/04/2026

These Terms of Service apply to products and services provided by Belinda Billinge – Business Mentoring for Foot Health Practitioners. By purchasing, enrolling in, accessing or using any of our services, programmes, courses, memberships, digital products or platform content, you agree to these Terms.

1. Definitions

In these Terms:

•       “Business” means Belinda Billinge – Business Mentoring for Foot Health Practitioners.

•       “Client”, “you” and “your” mean the person or business purchasing or using the Services.

•       “Consumer” means an individual who is acting for purposes wholly or mainly outside their trade, business, craft or profession.

•       “Contract” means the agreement between you and the Business, incorporating these Terms, your order, and any programme-specific terms issued to you.

•       “Digital Content” means any online course materials, recordings, templates, downloads, resources, worksheets, documents, portals, membership areas, community spaces and other digital materials made available to you.

•       “Order” means your purchase, booking, enrolment, subscription or application for any Services.

•       “Services” means any mentoring, coaching, group programme, membership, course, workshop, training, call, event, digital product or related support provided by the Business.

•       “Session” means any live call, mentoring session, coaching session, workshop, training or similar live element of the Services.

•       “Writing” or “written” includes email.

2. About the Contract

2.1          You are engaging the Business to provide mentoring, coaching, training, educational and related business support services for Foot Health Practitioners.

2.2          Please check that the details of your Order are complete and accurate. If anything is incorrect, please contact us as soon as possible.

2.3          A Contract is formed when we accept your Order in writing, or when you complete checkout and payment, or when you are given access to the relevant Services, whichever happens first.

2.4          Some Services may require a separate signed agreement or programme-specific terms. Where this applies, those additional terms will form part of the Contract.

2.5          Unless expressly stated otherwise, Services are supplied for business and professional use. You confirm that you are purchasing the Services in the course of your professional practice or business activity and not as a Consumer.

2.6          Where Digital Content is supplied immediately after purchase or enrolment, you acknowledge that access may begin straight away. If you are a Consumer, by requesting immediate access to Digital Content you acknowledge that you lose your right to cancel under the Consumer Contracts Regulations 2013 once access has begun, and you consent to delivery commencing immediately on that basis.

3. Consumer Rights and Cooling-Off Period

3.1          If you are a Consumer purchasing at a distance (for example, online), you normally have a right to cancel within 14 calendar days of the Contract being formed without giving any reason (the “cooling-off period”).

3.2          The right to cancel does not apply, or may be lost, in the following circumstances:

•       where Digital Content has been made available to you immediately and you have consented in writing to delivery beginning immediately and acknowledged that your right to cancel is lost once access has begun

•       where a service has been fully performed within the cooling-off period and you consented to performance beginning within that period

•       where the purchase is not made as a Consumer (i.e. you are purchasing in the course of a trade or profession)

3.3          If you wish to exercise your right to cancel as a Consumer, please notify us in writing at [email protected] within 14 days. Where a refund is due, we will process it within 14 days of receiving your cancellation notice, using the original payment method.

3.4          Where a service has begun during the cooling-off period at your request, we may deduct from any refund an amount proportionate to the services provided up to the point of cancellation.

4. The Services

4.1          We will provide the Services with reasonable care and skill.

4.2          The format, content, duration, structure and delivery method of the Services may vary depending on the product or programme purchased.

4.3          Sessions may be delivered online, in recorded format, in a group setting, via a membership platform, or by any other method stated in the Order or programme information.

4.4          Any dates, timings or durations given for Sessions are approximate unless expressly confirmed otherwise.

4.5          We may make reasonable changes to the Services where necessary, including changes to content, timing, speakers, technology, delivery format or platform, provided those changes do not materially alter the overall nature of the Services.

4.6          We will use reasonable efforts to provide notice of any significant changes.

5. Access to Courses, Memberships and Platform Content

5.1          Where your purchase includes access to a course, membership area, portal or other platform, access is granted only to the named purchaser unless expressly stated otherwise.

5.2          Your access rights are personal to you. You must not share your login details or allow any other person to access your account or purchased materials.

5.3          We may suspend or withdraw access where we reasonably believe that login details have been shared, payment obligations have not been met, or these Terms have been breached.

5.4          Access periods, subscription terms and any expiry dates will be as described at the point of purchase or in the relevant programme information.

5.5          We may update, replace or remove platform content from time to time, particularly where content becomes outdated, inaccurate, no longer suitable, or where the platform or programme evolves.

6. Client Responsibilities

6.1          You agree to engage with the Services in a respectful and professional manner.

6.2          You are responsible for attending Sessions, making reasonable arrangements to access online content, and ensuring that you have suitable internet access, equipment and software where required.

6.3          You remain responsible for your own business, commercial, financial, professional and personal decisions. Any action you take based on the Services is taken at your own discretion and risk.

6.4          You must not use the Services, platform, community spaces or materials in a way that is unlawful, abusive, defamatory, discriminatory, threatening, disruptive or misleading.

7. Sessions and Attendance

7.1          If your Service includes live Sessions, those Sessions will take place at the times notified to you or made available within the programme.

7.2          If you cannot attend a live Session, we are not obliged to provide a refund. Where appropriate, and entirely at our discretion, we may offer a replay, alternative date, catch-up option or substitute support.

7.3          We may reschedule a Session if reasonably necessary, including because of illness, technical issues, emergencies, holidays or other operational reasons.

7.4          We will aim to give as much notice as reasonably possible if a Session needs to be moved.

8. Fees and Payment

8.1          The fees for the Services are those stated at the time of purchase or as otherwise agreed in writing.

8.2          Fees must be paid in full in accordance with the payment terms offered at checkout, on invoice, or in any agreed payment plan.

8.3          Where a payment plan is offered, you remain liable for the full agreed amount of the purchase unless these Terms or any specific programme guarantee state otherwise. A payment plan is a payment arrangement, not a rolling commitment that can be cancelled mid-term.

8.4          If you fail to make a payment on time, we may suspend access to the Services, platform, content, Sessions or community until your account is brought up to date.

8.5          Where fees remain overdue, we reserve the right to recover reasonable costs of collection and, where legally permissible, to pass the debt to a third-party collections agent and to charge statutory interest and compensation on business debts under the Late Payment of Commercial Debts (Interest) Act 1998.

8.6          If your card or payment method expires, fails or is declined, you remain responsible for ensuring payment is made by another valid method within 7 days of notification.

8.7          If your instalment date falls on a day that does not exist in a particular month, payment will be taken on the final day of that month.

9. Subscriptions and Recurring Services

9.1          Some Services may be provided on a recurring monthly or annual subscription basis.

9.2          The billing interval, minimum term if any, renewal basis and notice requirements will be as stated at the point of purchase.

9.3          If your subscription renews automatically, it is your responsibility to cancel before the next billing date if you do not wish to continue.

9.4          Cancellation requests for subscription services must be submitted in writing to [email protected], or via any in-platform cancellation method provided, giving at least 7 days’ notice before your next billing date. Cancellations received with less than 7 days’ notice may result in one further payment being taken.

9.5          Charges already paid are non-refundable except where required by law or where a specific refund policy or guarantee applies.

10. Refunds and Cancellation

10.1        Due to the nature of mentoring, digital content, online training and access-based services, payments are generally non-refundable once access has been granted or delivery has begun, unless stated otherwise in writing or required by law.

10.2        If a Service includes a specific guarantee or refund window, the details and conditions of that guarantee will be set out clearly in the relevant programme information or client agreement.

10.3        If you choose to leave a programme, membership or service early, this does not automatically cancel any outstanding payment obligations attached to your purchase, unless we agree otherwise in writing.

10.4        Deposits and reservation fees, where charged, are non-refundable unless stated otherwise.

10.5        If a refund is agreed, it will usually be made using the original payment method. We may deduct any sums that fairly reflect Services or access already provided where permitted by law and by the terms of the relevant offer.

11. Complaints

11.1        We are committed to providing a high-quality service. If you are unhappy with any aspect of the Services, we encourage you to raise your concern with us as soon as possible so that we have the opportunity to put things right.

11.2        Complaints should be submitted in writing to [email protected] with as much detail as possible about the nature of the concern.

11.3        We will acknowledge your complaint within 5 business days and aim to provide a full response within 14 business days. Where a matter is more complex, we will keep you informed of progress.

11.4        If you remain dissatisfied following our response, you may wish to seek independent advice or, if applicable, refer the matter to an appropriate professional or regulatory body.

12. Behaviour and Community Standards

12.1        We want our programmes and spaces to be safe, respectful and constructive.

12.2        We may suspend or remove your access, without refund, if we reasonably believe that your conduct is seriously disruptive, abusive, threatening, harassing, discriminatory, dishonest, defamatory, or harmful to the Business, other clients, team members or the integrity of the programme.

12.3        Where appropriate, we may first issue a warning and give you an opportunity to correct the behaviour, but we are not obliged to do so in serious cases.

13. Intellectual Property

13.1        All intellectual property rights in the Services and Digital Content, including but not limited to course materials, recordings, templates, frameworks, downloads, training materials, written content, presentations and branding, remain owned by or licensed to the Business.

13.2        When you purchase the Services, you are granted a limited, non-exclusive, non-transferable, revocable licence to use the materials for your own personal business learning and implementation only.

13.3        You must not copy, reproduce, republish, distribute, upload, post, sell, license, share, teach from, exploit commercially or otherwise make available any part of the Services or Digital Content to any third party without prior written permission.

13.4        You must not share your portal access, downloads, recordings or materials with colleagues, friends, teams, other practitioners or online groups unless we have expressly agreed this in writing.

13.5        You must not record live Sessions without prior written consent.

13.6        If you submit comments, feedback, questions, ideas or contributions within the Services, we may use those on an anonymised basis for service improvement, training development and general business purposes unless you ask us not to.

14. Confidentiality

14.1        We will treat confidential information you share with us as private and will not disclose it to third parties except where disclosure is reasonably necessary to provide the Services, required by law, or permitted by these Terms.

14.2        You agree to keep confidential any private or sensitive information shared by other participants within group programmes, communities or live Sessions.

14.3        Confidentiality does not apply to information that is already public, independently known, lawfully obtained from another source, or required to be disclosed by law.

14.4        We may discuss client situations anonymously with appropriate professional advisers, supervisors, contractors or team members where reasonably necessary for support, quality assurance, administration or service delivery.

15. Data Protection and Privacy

15.1        We process personal data in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.

15.2        Our Privacy Policy explains how we collect, use, store and share personal data.

15.3        By using the Services, you acknowledge that some personal data may be processed through our chosen service providers, including hosting platforms, payment processors, email service providers, video platforms and similar systems used to deliver the Services.

15.4        Where group programmes or communities are involved, certain profile or contact information may be visible to other participants to the extent necessary for the operation of the programme or platform.

16. No Guarantees

16.1        We provide mentoring, education, support and guidance, but we do not guarantee any particular outcome, income level, business result, client numbers, financial result or commercial success.

16.2        Results will vary depending on many factors, including your own effort, decision-making, market conditions, professional circumstances, pricing, systems, experience and implementation.

17. Liability

17.1        Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

17.2        Subject to clause 17.1, we shall not be liable for any indirect or consequential loss, loss of profit, loss of revenue, loss of business opportunity, loss of goodwill or anticipated savings.

17.3        Subject to clause 17.1, our total liability arising out of or in connection with the Services shall not exceed the total amount actually paid by you for the relevant Services giving rise to the claim.

17.4        We are not responsible for delays or failures caused by matters outside our reasonable control.

18. Events Outside Our Control

18.1        We are not liable for any delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control. This includes illness, internet or platform outages, power failure, telecommunications failure, pandemic, severe weather, government restrictions, bereavement, accidents or other unforeseen events.

18.2        If such an event occurs, we will take reasonable steps to minimise disruption and resume the Services as soon as reasonably possible.

19. Termination

19.1        Either party may terminate the Contract if the other commits a material breach and, where the breach is capable of remedy, fails to remedy it within 14 days of written notice.

19.2        We may terminate or suspend the Contract immediately if you fail to pay sums due, seriously breach these Terms, misuse the Services or platform, or behave in a way that creates legal, reputational or operational risk.

19.3        Termination does not affect any accrued rights, payment obligations, intellectual property rights, confidentiality obligations or any clauses intended to survive termination.

20. General

20.1        These Terms form the entire agreement between you and the Business unless supplemented by a separate written agreement.

20.2        If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

20.3        Any delay or failure by us to enforce any right does not amount to a waiver of that right.

20.4        These Terms are governed by the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.

Contact Details

Belinda Billinge – Business Mentoring for Foot Health Practitioners

Email: [email protected]